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Help and service

Questions or issues?
With you in 5 minutes.

Send us a chat message. If our AI Agent Maya cannot help, a human colleague is with you within 5 minutes.

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Mon–Fri, 8:00–17:30 Answer within 5 minutes
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Hi! What can I help you with? If I cannot work it out, a human colleague is with you within 5 minutes.

Chat.
The fastest route.

Monday to Friday between 8:00 and 17:30 a human answers within 5 minutes. Outside those hours our AI Agent Maya helps you further.

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Help centre.
Look it up yourself.

Prefer to find answers yourself? The help centre has articles on invoices, e-invoicing formats and settings.

Visit our help centre
Telephone

Deliberately
not offered.

Informer does not offer telephone support, because we can help you faster and more efficiently over chat. Just send us a message.

HQ address
Informer Invoicing B.V.
Keizersgracht 62
1015 CS Amsterdam
The Netherlands
Frequently asked questions

Fast answers. No queue.

Can I call Informer?

No, and that is deliberate. Over chat we help you faster and more efficiently. Just send us a message.

How quickly do I get an answer?

Within 5 minutes, Monday to Friday between 8:00 and 17:30.

Can I reach you outside office hours?

Yes. Outside office hours AI Agent Maya helps you straight away. On working days between 8:00 and 17:30 a colleague takes over within 5 minutes.

Do I get help if I use the free package?

Yes. Personal support applies to every package, including while you are paying nothing.

Still stuck?
Write to us.

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